It is common for Patrollers who are members of the same family to have provided a common email address when they first completed an insurance form.
Patrol Managers will invite the person, that they consider to be the primary contact, to receive a registration invite. That person will be able manage the details of the other family members who share the same email address and will be able to submit Patrol Reports on their behalf.
If you are the Primary Contact for a Family Group then you can use ‘My Group’ to manage details for the members of your group. You can remove a person from your group and give them their own account if they have their own email address – e.g when a child becomes an adult.
If you cannot see particular family members under the ‘My Group’ tab, you can add them yourself using the ‘Create New Patroller’ (fig.1)
Add their details as shown (fig.2) and remember to click ‘Save’ once finished. The new person is then added to the existing person’s (with same email address) family group (fig.3)
If someone no longer wants to patrol then please ask the patrol manager to end that person’s association with the patrol. It is important for insurance purposes that we have accurate records for all people who patrol and that we have a Date of Birth for people under 18.